Privacy Policy

Introduction

IFixPhones respects your privacy and we are committed to protecting it. This Privacy Policy sets out the processes and procedures which IFixPhones will follow in relation to the treatment of personal information. It includes information on how IFixPhones collects, uses, discloses and secures customer information. This policy also includes information about accessing and correcting personal information. This policy has been drafted having regard to IFixPhones's obligations under the Privacy Act 1988 and the new National Privacy Principles (the Privacy Act). This Policy is a public document.

1. Your privacy is important to us
   IFixPhones takes its responsibility to protect your personal privacy seriously and recognises that you have a right to control, and have access to, your personal information. IFixPhones only stores statistical information about you. We do not obtain any personal information unless you choose to give it to us. The types of information we may collect include referring sites, browser used, pages visited within the IFixPhones website (www.iFixPhones.com.au) and other generic measures of user activity. This information is then used to measure the number of visitors to different sections of our site and thus assists us in making our site more useful to users.
2. Using and disclosing your personal information
   IFixPhones will not use or disclose any information about you without your consent.
3. IFixPhones membership types
   IFixPhones has 2 levels of 'membership' referred to as Customer Accounts and Affiliate Accounts.
4. Collecting personal information about you:
   When you engage in certain activities on this site, IFixPhones may ask you to provide certain information about yourself by filling out and submitting an online form. Compliance with this request is optional (except in the case of buying, selling or trading were supply of information is mandatory to complete the repair). IFixPhones only uses personal information to better understand your needs and interests and to provide you with a more personalised service. There are two types of information we collect about you:
   
   Personal information:
   This is information that is associated with the personal details you have chosen to provide when entering the iFixPhones Repair Request. The accuracy of the information provided is outside of iFixPhones's control. IFixPhones's online forms are enabled with field verification technology, which is only used to validate the format of the data provided. Field verification technology cannot validate the accuracy of the data provided. IFixPhones understands that many people choose to create an alias as a means of identification when it comes to subscribing to particular types of membership. IFixPhones will continue to refer to you by the name or alias that you have chosen, for as long as you choose not to update your personal profile. IFixPhones does not collect information about you from other organisations or from websites outside of the iFixPhones.com.au website. IFixPhones will not disclose your name, email address, postal address or any other directly identifying information relating to you with any third parties, unless prior written consent has been granted.
   
   Non-personal information:
   This is information that is associated with usage and service operation and is not associated with a specific personal identity. IFixPhones collects and analyses non-personal information to evaluate how visitors use our website. Non-personal data collected may include the pages visited on the IFixPhones website, unique URL's visited within iFixPhones.com.au, browser type and IP address. Most non-personal data is collected via the use of HTTP headers, cookies or other analysis technologies. The iFixPhones.com.au website uses web technologies for data analysis and personalisation services. IFixPhones may also places adverts and banners on other websites that may use these web based technologies. Should you decide that you do not want IFixPhones to retain any personal or non-personal information, you can use the Preferences option on your browser program to remove all cookies and to set the browser option not to accept cookies in the future.
5. Securing your privacy
   Several tools, policies and protocols have been used to safeguard the submission of information through the IFixPhones website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment, as part of our continuing commitment to the security of electronic content and electronic transmission of information.
6. Storage of your personal information
   IFixPhones will endeavour to take all reasonable steps to keep secure any information which is held about you. IFixPhones staff and all contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by IFixPhones. IFixPhones will not be held responsible for events arising from unauthorised access to your personal information. To assist in keeping your personal information secure, you must never divulge your login details to any other party. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
7. Our use of cookies
   When you visit iFixPhones.com.au, you can access important information without revealing your identity. In order to provide you with a more personalised website experience, we might use cookies to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording your information and preferences. It cannot be executed as code or to deliver viruses. While IFixPhones might use cookies to track your visit to iFixPhones.com.au and our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided IFixPhones with personal information. If you do not wish to receive any cookies you may set your browser to refuse cookies. In some instances this may mean you will not be able to take full advantage of parts of the IFixPhones website. The use of cookies can enhance your enjoyment of what is offered by IFixPhones, because they can help personalise your experience of our website. They can make it easier for you to shop online and can ensure that the information provided to you is most relevant to your needs and interests. Cookies can provide us with aggregated information on how people use our website, and which advertisements are effective, thus helping us to continually improve our website.
8. Unsolicited email commonly known as SPAM
   IFixPhones is a strong advocator against SPAM, and as such, IFixPhones will not send unsolicited email without first asking you whether you wish to receive this information. Should you ever wish to cease receiving correspondence from IFixPhones, please follow the instructions on how to remove yourself from our mailing list (this information is available on all IFixPhones correspondence). Alternatively, you can login to your personal profile via the iFixPhones.com.au website and modify your profile accordingly. Should you choose to communicate your request to be removed from such a list using either email or use one of our personal contact forms, please allow seven days for this request to be processed.
9. IFixPhones and third party links
   IFixPhones provides links to third party websites that are not under the control of IFixPhones. Subsequently, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, IFixPhones strongly recommends that you examine the terms and conditions of using their website.
10. What to do if you have a problem or question
    IFixPhones takes issues concerning privacy seriously and will endeavour to address these concerns immediately. If you have any further queries relating to our privacy policy, or if you have a problem or complaint, please contact us via our privacy feedback form or alternatively please contact one of our customer service representatives.
11. Changes to our policies
    IFixPhones is committed to being one of Australia's leading e-commerce websites. As such, future additions and enhancements to the features of the iFixPhones.com.au website are envisaged. IFixPhones reserves the right to change our privacy policy as deemed necessary and will notify you of any changes via the iFixPhones.com.au website.
12. Further information on privacy in Australia
    For more information about privacy issues in Australia and protecting your privacy please visit the Australian Federal Privacy Commissioner's website.